After dealing with 'Auto Parts Recyclers - Victoria' through the IAG ASR parts trail, I requested to attend their premises located in Keilor. Greg Daglis escorted me to and from the premises and gave me a full tour and clearly explained in detail the day to day operation. This process alone, to better understand how a key supplier handles my requests and the length they go to in order to satisfy my needs, was very important.......
APR was a major supplier to the business I was managing on behalf of RACV/NRMA Insurance and I was impressed by their professionalism and they way they wanted to work in collaboration with us to solve our supply issues and to work with my management team to ensure we meet our own KPIs......
Bill Winter I Director
Symphony3 Pty Ltd (Victoria)
Having worked closely with Chris Daglis of APR for a number of years now, I have come to expect a level of professionalism and understanding that is second to none! I am conscious that as a repairer in a competitive market in Sydney, I need to deliver a safe quality repair, customer service and a competitive cost on every job for my work providers. APR is helping us......
John Spiteri I Managing Director
Rigoli Smash Repairs Pty Ltd (Sydney NSW)
APR has delivered a consistent level of quality, service and price to our business. Their systems, processes and strategies are unparalleled. They take the time to understand our exact needs and deliver a solution every time. This approach ensures that......
Peter Bubeck I Director
Rugolo Motor Body Works (Melbourne)
APR delivers to our business access to key relationships with insurers, strategies to better manage our customer relationships through the Key Account Management approach, sales training, process re-engineering and senior management development tools to name a few......read more
Hugo Pellegrini I Managing Director Paradise Auto Parts (Adelaide)www.paradiseauto.com.au
Like all repairers, we serve many work providers with the direct support of a range of suppliers. APR stands apart in its willingness and ability to work collaboratively with all our other service providers to deliver a holistic solution. They understand and cater for the individual needs of our business and provide a logistics overlay not burdened by cost......read more
Eugene Mckeough I General Manager Woods Accident Repair Centres (Victoria) www.woods.com.au
"Ask yourself, how many of your processes or policies are set up to make life easier for you and how many make life easier for the customer? Change the ones that are about you!"
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Created by Snapsite - More than just a website
Repairers Use APR Because
- We understand their needs and treat them as partners
- APR adds value through the consulting and training arm, delivering efficiencies and other operational cost reductions
- We ensure consistent quality, service and price
- Our discussions and strategic work with insurers and suppliers are held with the repairer's needs front of mind - whatever we come up with must work for the repairer!
Repairers have been faced with various pressures over recent years, whether in the form of consolidation of repairers, pressure on average repair costs or simply tough economic times. APR works closely with repairers to help them manage and respond to these pressures better than their competitors.
We have a strong track record of working with a wide cross section of repairers to understand their particular objectives relating to their market segment. This is extremely important, as we have come to an understanding that not all repairers are the same. Once we understand the needs of the repairer we work to formulate a plan to deliver clear and measureable results.
APR works collaboratively with repairers to deliver on the plan. We have shown time and time again that we can bring significant resources to bear to assist the repairer achieve the result. Wether it is cutting average repair costs while maintaining margins, or improving throughput whilst retaining quality standards or reaching the trusted position of a self-assessing preferred repairer, APR is able to help.
Many repairers have traditionally engaged teams of parts purchasing staff to manage their parts needs. APR has worked with many leading repair organisations to take these dead costs away from the business by providing an alternative to this costly approach. APR and it's supplier in the Victorian market have pioneered this strategy and currently are working with over 35 repairers in this way. It is part of the APR Key Account Management strategy.
Achieveing improvements in business operational efficiencies and profitability is a never-ending pursuit for the long-term viability of any successful business. APR has often been called in to repairers to help identify how the next level of performance improvement can be achieved. APR has at hand extensive skill sets and information systems that can do the important groundwork for improving business efficiency. Identification of opportunities and benchmarking can focus on many areas of the business as follows:
- Identification of parts buying savings
- Workflow improvements which can lead to improved throughput
- Supplier effectiveness audits
- Modelling of operational costs compared to industry benchmarks
Time and again APR has helped repairers deliver improved value to their bottom lines. This process has also led to many strong relationships developing as we help repairers achieve their goals. APR is currently engaged by some of the largest repairers in Australia and continues to deliver unprecedented benefits.
Any supply chain is only as strong as its weakest link. At APR we have used a strong value add strategy that is focused on each part of that Supply Chain. We put significant resources into building the strength and capability of our supply chain at each point with the help of our partners. The repairer benefits from the APR supply chain in a range of ways:
- The largest range of Alternative Parts available in Australia with over 1,000,000 parts available now
- A truly national network of suppliers that can deliver over night to most major centres in Australia
- Quality and return levels that are an industry benchmark
- Fully auditable quoting process with industry leading turnaround times tailored to suit the customers needs
- Key Account Management strategies that focus on getting the repairer what he/she needs from the supplier they choose to deal with through APR
- APR’s strong understanding of the needs of Insurers with regard to deliverables and their impact on the repairer
- A supply chain that has the highest standards of environmental achievement to its credit. Our people work daily to maximise the level of parts re-use in the market which is a major contributor to achieving a sustainable future for the automotive repairer industry
APR has worked over a number of years to maximise the re-use of crash damaged vehicle parts to our repairers. By building the supply channels and maximising the harvest of parts off each vehicle we have produced more parts available to our key customers.
Repairers that choose to work with APR and it's authorised suppliers are guaranteed a higher level of parts availability, quality, service, consistency and margin. The choice is easy.
Repairers can have confidence that we will continue to strive to ensure crash damage vehicle parts are made available for use in our industry as a viable alternative in the market.
The Assessing role is an important and valuable part of the insurers processes. It gives the Insurer confidence in the integrity of the quote, that parts searches and pricing are fair and the quality of work done is consistent with the quote along with many other important checks and balances.
As a result of our relationships with Insurers and their understanding of the APR systems and processes, working with APR gives the assessor confidence that the repairer has used state of the art APR systems to explore all reasonable avenues for Alternative Parts. This means that Assessors can work with repairers and APR effectively to maximise the use of all parties time and resources. The APR reference number provides full traceability of the part source. This enables all parties to be sure the part is genuine OEM and is from a vehicle purchased with full integrity and documentation in place.